ebay who pays return shipping on damaged item

You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. I find too many fun toys for my family (or myself), and just love the whole process. The seller keep the sale price but their funds may be on hold for a week. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Scroll down to Return Preferences and click the Edit link on the right. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. 10-02-2020 eBay: Global Shipping Program You won't be able to re-open the request once it's closed. ), know that eBay should have your back. The seller will also pay for return shipping. Death certificates show that you died. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. Returns | eBay.com.au Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). We use cookies to ensure that we give you the best experience on our website. Who pays return shipping on eBay? - Quora Learn more about our Condition of returns policy. Sky devices Elite Octax Tablet FRP Bypass Google Android 11 2022 A couple of buyers indicated they received no response. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. When a case is opened, the buyer is asked to upload photos and offer details of the item. EBAY - 2025 Hamilton Ave, San Jose, CA - Yelp The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Who's responsible for return shipping costs depends on why the item is being returned. The shipping for this item was about $3. And the fact that people like myself willnever make another purchaseis of little consequence to them. They paid $4.99 shipping and handling and due to their location the actual shipping was less. What to Do If a Package Arrives Damagedor Not at All | Reader's Digest How To Avoid eBay's Automatic Returns Approvals Policy? eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. First response from me is always "Return for refund". When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Adding tracking details to your return helps protect against delays or issues in the refund process. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Who covers the shipping costs depends on why you're returning it. RETURN POLICY - Riffraff Hope that helps. FREE Shipping. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. , Most single items can be wrapped with 3 of padding in a single box. Choose the label you want to send to your buyer. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. I dont think they really read this post. If I had simply changed my mind, I would certainly pay the return shipping. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. It could not hurt you. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. How to handle a return request as a seller | eBay Double check that your information is correct;falsifying a customs form is against the law and eBay policy. Yes, it's that simple! Refunds, Returns, and Exchanges for Sellers - Etsy Help Buyer pays for return shipping? - The eBay Community Get streamlined shipping at no extra cost Simply pay the cost to ship. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Returns will not be accepted without prior authorization. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. Grab our Beginners Guide to Selling on eBay to help you get started the right way. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". I was calling them to see what my options were. Also we would never sell a broken item pretending that it was not broken. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. That's not "new". Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. We tried reasoning with them but they would not budge. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. I sell on many platforms, and have been selling on ebay for over 15 years. After following these steps, eBay will stop automatically approving your buyer's returns. See how to check the status of your return. eBay Money Back Guarantee covers most transactions on eBay. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. How you request the return depends on how you bought them. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description.

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