payactiv complaints
What Users Can Expect Online market research communityPoints earned for taking surveys or other tasksRedemption options include cash or gift cardsTwo options for participation: SJ Opinion and SJ Pulse With the Venmo credit card, you can get cash back or use your rewards to buy crypto. We'd like to turn this around and resolve your issue ASAP. Hi Courtney,Thank you for taking the time to write a review about your experience. Consider alternatives before opting for a short-term loan: Payactiv pay advance app is not currently available on Finder. Payactiv partners with companies of all sizes, including Walmart, Visa and Amazon. This person deserves a raise! But to get the most benefits, you need to have sign up for direct deposit to a Payactiv card. Mission Lane Visa Credit Card Review 2023: Is This Credit-Building Card Worth It? It powers financial innovation by giving users the tech . Have a blessed day. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). I called three to four times the last two days and Im so glad I got Natalie this time. Explained my issue & he definitely assisted what agent Jane E messed up on. * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Have a wonderful day ahead! However, you will pay a fee of up to $1 per day, capped at $5 per month, each time you use the program to make a bank transfer, load your card, pay a bill using your prepaid Visa or use the money for Uber or Amazon. Oops! They tell ya they cant do anything to contact the merchant. Secure bill payment You can use the money in your Payactiv account to pay bills directly from the app. banks. Credit Karma is a registered trademark of Credit Karma, LLC. Depending on the transfer mode, each transaction can cost the employee between $1 and $2.99. Verification can help ensure real people write reviews about real companies. Update: After seeing my posted review, Jasper from UKG Wallet contacted me to rectify the situation. If your employer is enrolled with Payactiv, you can pick up your advance in cash at a Walmart Money Center. But a small percentage of users didn't have a seamless experience. We're available 24/7/365. Its also one of the few cash advance apps Ive reviewed that offers cash advances. He was kind and patient with me and was able to fix my paycor app issue within minutes. So far weve moved $5B+ in wages to workers, helping save $400M+ in predatory fees and penalties.**. Otherwise, read on! 2023 Trustpilot, Inc. All rights reserved. Have a blessed day. Hi Amy,We sincerely apologize for the inconvenience. :). 1 Standard rates for data and messaging may apply from your wireless provider. Their support team provides on-site implementation and training where required. category to category depending on what consumers want from varying products and But even if you have the money to invest, you may not have the time to flip or Afterpay Overview Afterpay launched in Australia in 2015 as a new and improvedGen Z form of layaway. If your employer is already a member, youll need to ask them to set you up with a PayActiv account. Get live support 247 Live chat Start chat now Call us toll-free 1 (877) 937-6966 For International Customer Service: 1 (510) 404-0525 Check our FAQ for common questions View FAQs They treat you like family. Our buyer guides are meant to save you time and money as you look to buy new tools for your organization. Image: Man sitting in his living room, on the floor in front of his couch, looking at a Cleo cash advance on his mobile phone. PayActiv Complaints: What Users Dislike Even though the app received mostly positive feedback on app stores, some users expressed concerns. Have a blessed day. If youre interested in joining PayActiv on your own, youll just need to download the app and create an account with your name, phone number and email. To resolve your issue we need your account details. Replies to negative reviews in < 24 hours. We always try our best to do our job well, and your kind words make it all worthwhile. This includes the following features: While some customers are genuinely happy with how easy and inexpensive Payactiv is compared to other cash advance apps, many complain about technical bugs and a lack of customer support when the app malfunctions. When possible, please email us your concern at support@payactiv.com with "App reviews" in the subject line. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. All Right Reserved. I've had multiple attempts simply time out waiting for reps to respond. Finder monitors and updates our site to ensure that what were sharing is clear, honest and current. We'd like to turn this around and resolve your issue ASAP. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Get advice on achieving your financial goals and stay up to date on the day's top financial stories. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. Student Loan Forgiveness: Will You Qualify for $0 Payments Feb. 28 marked the first day of the Supreme Court hearings on President Biden's student loan forgiveness program. These apps offer advances on your wages to help avoid overdraft fees and expensive short-term loans. Its an app that people can use just like a regular wallet to store their card details and information. Agent assisted me and resolved my issues very quickly. We'd like to turn this around and resolve your issue ASAP. I hate my job use this company. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Easy, free, instant mobile payments. Conclusion. :), I have been calling trying to chat an leaving emails no response every pay period you all put the hours in right before you can't access funds 5 days before time goes in we can't access funds that's when you all add the hours to give us access but we can't get any money no response to not even chats I called an got hung up on this is day 3 sad. Today, digital publications like Business Insider, CNBC and the Simple Dollar feature her professional commentary. Grain app review: Small lines of credit with no Cleo app review: Small cash advances for members, Can only access up to 50% of your paycheck, Fees may apply depending on where you have funds deposited, Full benefits are available only if your employer participates. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. If i could i would give 0 stars this app and the service they give is horrible . I just being honest tho this company is no good. Hi Bella,Thank you for taking the time to write a review about your experience. If it's wasn't for the supervisor on shift Ned T. This would received 0 stars. & you guys really need to fix this issue with the app not being up to date & chats closing out & now my earnings chart, isn't trying to show what I made & just stopped after finally popping back up again now trying to stop showing what i madevery frustrating. Compensation may factor into how and where products appear on our platform (and in what order). Advances can reach 50% of your earned wages though some employers may limit how much you can borrow. Hi Tasha,We sincerely apologize for your negative experience. finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. Payactiv is the Consumer Financial Protection Bureaus first approved EWA provider. Read our full review or get our 30-second take. Have a blessed day. PayActiv works best with a linked bank account, but its not necessary to have a bank to have funds preloaded onto your PayActiv prepaid Visa and use your Visa card for bill paying, purchases and more. :), I cannot say enough about Devon and Grace. When I do the chat, they ask me to send in my time sheet and Everytime they tell me that they need an official timesheet, THAT WAS MY OFFICIAL TIMESHEET, the same one I have sent every two weeks after they screw up my time. Funds accessed using Payactiv will show as a deduction on your next paycheck. If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. :). Payactiv pay advance app isn't available on Finder right now. Shout-out to Davis for always assisting correctly, answering in timely manner & not giving any run arounds or lies! Get offers from potential lenders in minutes by filling out just one online form. However we may earn a small fee if you click on vendor links on this page. Transfers to bank accounts and other debit or prepaid cards will be complete within 48 hours, or you can pay a $1.99 fee to receive the money instantly. Our scoring formula weighs several factors that differ from Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. I am not trying to make a purchase just get my money back from a previous purchase that they can see on their system. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. :). One of our representatives will be reaching out to you shortly to assist you. The date CBKC receives your direct deposit and the effectivedate are controlled by the originator. We always try our best to do our job well, and your kind words make it all worthwhile. California loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-78868. so i contacted pay activ due to some account issues. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. This product doesn't have any reviews yet. What stands out about PayActiv is the ability to receive up to 50% of your earned net pay each period as a cash advance. Dawn Allcot is a full-time freelance writer and content marketing specialist who geeks out about finance, e-commerce, technology, and real estate. Hi Clechelle,We sincerely apologize for your negative experience. In terms of security, no app is 100% secure. One of our representatives will be reaching out to you shortly to assist you. The Consumer Financial Protection Bureau (CFPB) no longer requires lenders to consider your ability to repay a loan. Hi there,Thank you for taking the time to write a review about your experience. He deserves a huge raise. Be sure to include your Employer's name, Employee ID, and Mobile number. Even if your employer isnt enrolled in Payactiv, you can apply for the Payactiv VisaCard* and receive your paycheck up to 2 days early1 and use our in-app savings tools, prescription discounts, and 1:1 financial counseling. Business Profile PayActiv, Inc. Financial Services Contact Information 4880 Stevens Creek Blvd #102 San Jose, CA 95129-1276 Get Directions Visit Website Email this Business (877) 910-8400 Primary. Rather than borrowing money or paying overdrafts and late fees, you can transfer your earned wages directly to your bank account or the Payactiv Visa Card for a fixed transaction fee that ranges between $1 and $2.99 depending on the mode of transfer. Hi Janel,Thank you for taking the time to write a review about your experience. Payactivs financial wellness solution allows employees to access up to 90% of their earned wages between paychecks, at no cost to the employer. A instant EWA was not going through even though I submitted for instant pay, a 1.99 fee. Of course, the offers on our platform don't represent all financial products out there, but our goal is to show you as many great options as we can. Latest Reviews. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. finder.com compares a wide range of products, providers and services but we don't provide information on all available products, providers or services. One of our representatives will be reaching out to you shortly to assist you. Borrow up to $500 with just a few swipes but only for residents of 21 states. Checking account with 3+ months of banking history, $750+ monthly income, live in eligible state, ages 18+. Have a blessed day. Payactiv: Enrollment is free. Its compliant in all 50 states and offers its Earned Wage Access program with an Approval Order from the Consumer Financial Protection Bureau (CFPB). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Davis M has saved the day once again! Were required to balance purpose and profit by considering how our decisions affect our workers, customers, and community. Payactiv is a popular paycheck advance app offering an inexpensive alternative to payday loans and even some cash advance apps. How long does it take to get money from PayActiv? I should have listened! The app is high-rated on the App Store and Google Play store. As a proud B Corp, Payactiv holds itself to the highest verified standards of transparency and accountability. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. lawanda moore. Live support is available 24/7/365 online or by phone, according to the PayActiv website. Using PayActiv is free for many services, including withdrawing funds from a partnered ATM. Ive wrote a review before and I went back and Changed it but this time Im sticking to my review worse company ever no one helps you you cant access your earnings when you need them everyone is rude as hell when trying to figure out why the app is not updating Ive talk to 6 different people in 2 weeks and everyone says Aw wait 24 to 48 hours NO ONE HELPS unless you write a review its ridiculous I mean its really false advertisement because you are not able to access your money when you need it even if you work all your hours.I have screenshots of every person Ive talk to even the ones that open the chat ask what they can help you with them never respond again or close out the chat smh but thats how they do business. Just spoke with Davis M. He fixed my issue in less than 5 minutes and was very courteous! Get company announcements, pick up shifts, and get reminders and alerts from work. Find out how we combat fake reviews. Another 10 to reply with copy and pasted questions, all of which were already addressed. Ronnie OConnor was AMAZING he was so efficient and went above and beyond to make sure a resolution was met and was such a great active listener. Hmm, It sounds like youre looking for Customer Support instead of our Sales team. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Instant funding is available for free through a Payactiv card or for a fee if you send the funds to another account. You can apply for a Payactiv account online. This could put you at risk of getting caught in a cycle of debt. Thanks again Ronnie, Hi Rika,Thank you for taking the time to write a review about your experience. We'd like to turn this around ASAP. My earnings were updated, and my bank account was saved from overdraft fees, so I am relieved that this story had a happy ending! I don't know if I am allowed to mention my experience with your full name but I recommend Payactiv because of people like Albert Wick who can help you with almost everything you need even if difficult. I will never forget this. No loansyour money, in your hands. I need gas and my refill of my stroke meds payactive would not updated my hours. As a next step you can visit the Payactiv website or read our research on the Best Financial Wellness Software. And PayActiv comes close, which is why it earned a 4.9 rating in this category. Please try again later. Payactiv operates as a public benefit corporation and certified B Corpusing business as a force for good. I haven't even gotten "I'm looking into your account", it's as if they open the chat to look busy and then do nothing because they're lazy or are trying to take on far too many chats at once. Hey! Find out how we combat fake reviews. Hi Jennifer,Please accept our sincerest apologies for all the inconvenience that you had to face. UKG Wallet, powered by the mighty Payactiv, experienced an update that has caused it to no longer update my hours. There are many popular cash advance apps available today that can help people avoid high-interest credit card cash advances or predatory payday loans. By clicking the 'Subscribe Now' button, you agree to our Terms of Use and Privacy Policy. Learn more about Apollo.io Create a free account No credit card. It requires no credit check to access funds, and the amount you can withdraw is based on the pay youve earned. If youre struggling to attract and retain talent, revamping your employee benefits package is a great place to start Employers winning the war 2023 Payactiv, Inc. All Rights Reserved. We always try our best to do our job well and your kind words make it all worthwhile. Replies to negative reviews in < 24 hours. Thank you Mr. Davis. What Is DiversyFund? Our information is based on independent research and may differ from what you see from a financial institution or service provider. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Information technology & services. Payactiv is the winner of the Innovative Payments Associations Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. He did everything that others couldn't, get me my money and not once did he tell me to wait a few hours or wait another 24. I'm so grateful to have had the wonderful customer service he was able to provide for me. Thank you again! Your employer automatically deducts the advance from your next paycheck, so theres technically no repayment term. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. The SmartSave feature helps you set achievable financial goals each month, creates a saving plan for you, and provides discounts for day-to-day spending like gas and medicines so you achieve your goal at the end of the month. This makes it one of the few cash advance providers that doesnt require a bank account. If youre considering using Payactiv, here are a few things to know. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Payday loans, installment loans and auto title loans come with high rates and fees which can trap you in a cycle of debt. PayActiv achieves high marks in both areas. Customer complaints are largely related to technical glitches that leave people unable to access their funds or manage their money. Very helpful, understandable and fast. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by PayActive, Empower or Dave. They will transfer you 20 times and no knows where your money is. Otherwise, you could pay as much as $5 per month. Learned alot about financial stress and that I was not alone. Using Payactiv to get an advance on your paycheck can help you cover an emergency expense without having to resort to payday loans, which are known to be risky. Heres how Payactiv compares to Earnin, another popular cash advance app. Hi Michelle,We sincerely apologize for your negative experience. It has been a week. It goes against our guidelines to offer incentives for reviews. CREDIT KARMA OFFERS, INC. 1100 Broadway, STE 1800 Oakland, CA 94607, Credit Karma Offers, Inc. NMLS ID# 1628077 | Licenses | NMLS Consumer Access, MoneyLion loan review: Credit-builder loans for members. Employees that do not wish to pay a transaction fee every time they withdraw their earned wages may not use Payactiv frequently. Workers whose employers are part of the PayActiv EWA program can receive a cash advance of up to 50% of their pay earned. Great customer service!!! Hi Annie,Our sincerest apologies for the inconvenience. New York, NY, 10016. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. But if you find yourself needing to borrow cash against your paycheck regularly, it may be a good idea to take a closer look at your finances and work on making a monthly budget to keep your spending on track. Advice to Management Know whats possible to save or spend, get help with budgets, savings, and debtall in the Payactiv App. Financial insights With the mobile app you can get financial advice, budgeting tools, tips on saving and a way to track your spending. We'll certainly investigate this matter and take appropriate measures to ensure this never happens again. Hi Angelica,We sincerely apologize for your negative experience. We believe that building a financial technology business requires more than great technology and amazing design. No credit check, consistent income in the past 2 months from the same employer. But it also has 116 complaints on the website and received only 2.63 stars from BBB customer reviews. :), I am changing my review again because grace helped me out with no problem. In 2020, Payactiv released a short film titled, "We Heard You." I have been using payactiv for almost 3 years now and they never get my hours worked right. In this era when so many consumers are looking for fee-free banking, many also expect other financial services to come without fees or interest charges. Find her on Twitter, @DawnAllcot. Have a blessed day. Agent after agent kept telling me to wait an additional 24 hours. One of our representatives will be reaching out to you shortly. He kept his word n stayed on contact with me. The offers for financial products you see on our platform come from companies who pay us. Payactiv is part of a growing trend of apps that offer low-cost alternatives to a more traditional option: the payday loan. Its available to part-time and full-time salaried workers, as well as hourly workers. Thank you Grace!!! Hi Lasheka,We sincerely apologize for your negative experience. Please mention "App reviews" in the subject line of your email so that we can assist you in a timely manner. She was very polite and kind. If youre enrolled in Payactiv through work, you may be able to access up to half of your earnings before payday, but the exact amount will be set by your employer. We may also receive compensation if you click on certain links posted on our site. Finder is a registered trademark of Hive Empire Pty Ltd, and is used under license by Be sure to include your Employer's name, Employee ID, and Mobile number. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. If your employer offers EWA, all fees to access your earned wages are less than $3. We'd like to turn this around and resolve your issue ASAP. Dont use Payactiv. :), Zachery Marshall has amazing customer service! Hi Melissa,We're glad that our representative could help you resolve your issue. Most people could download and use the app without technical issues. Hi Loretta,We're glad that we could help you resolve your issue. PayActiv is the first Early Wage Access program approved by the CFPB and is used by many employers across the U.S., including Walmart, Uber, Pizza Hut, Subway and Neiman Marcus. 5/5 Jay! Credit Karma is committed to ensuring digital accessibility for people with disabilities. Alan Davis was very awesome. If you get Payactiv through your employer and have a Payactiv Visa Card* with direct deposit, you can access your earned wages at no cost when funds are transferred to the Payactiv Card. PayActive interfaces with your employer's time and attendance system to make your pay available as it is earned, rather than waiting until payday. We are continually improving the user experience for everyone, and applying the relevant accessibility guidelines. Additionally, many customers complain about bugs with the Payactiv app, causing unnecessary headaches and problems accessing funds. :). No cost to open a Payactiv account where you can easily manage your everyday needs and plans for the future, In 2012 we innovated the way to get paid when you work, not two weeks later. She is the founder and owner of GeekTravelGuide.net, a travel, technology, and entertainment website. We always try our best to do our job well, and your kind words make it all worthwhile. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. PayActiv advances wages that workers have accrued but haven't yet received. Payactiv can be used by businesses of all sizes. Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. Have a blessed day. This is maddening. Please mention "App reviews" in the subject line of your email so that we can assist you in a timely manner. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Anyone can write a Trustpilot review. There are no monthly maintenance fees to have a PayActiv account and no activation fees. Applying for PayActiv is easy. This site may be compensated through third party advertisers. If I have any future issues, I know I will be taken care of. President Biden's Fresh Start program has placed $34 billion worth of delinquent or defaulted student loan accounts into "current" status. , Hi Allysa,Thank you for taking the time to write a review about your experience. $1,000+ monthly income, direct deposit, US citizen or permanent resident, ages 18+. he is a great agent and payactiv needs to give the man a raise cause he is awesome. Hi Leah,Thank you for your feedback. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. You may even pay less for Dave than you would with PayActiv, depending on the PayActiv services you use each month. I have never had a bank tell me they can't accept my money back due to a time frame block my card and everything. LoanPro. Customer service is rude!! Payactiv's financial assistance program provides employees with an opportunity to consult with professional coaches and get advice on saving, budgeting skills, debt management, and more. Payactiv integrates with leading HCM, Payroll, and T&A providers, including ADP, Paychex, UKG, Workday, SAP, and Paycor. That's why we provide features like your Approval Odds and savings estimates. Product name, logo, brands, and other trademarks featured or referred to within Credit Karma are the property of their respective trademark holders.