dart charge penalty notice not received

Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay the 271 fine! Looks like I will have to phone them. According to the gov.uk website, disabled drivers/ vehicles are still exempt. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage. I am a British Citizen but resident now in Canada. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since.. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. The red C is not enough put up some signs, feels like a honeytrap to catch people. This system has been set up very badly; it seems set on making money from fines. How can you expect less tech-savvy foreigners or with a poor grasp of the english language to understand any of this? Can I pay the toll charge when I get home (Sunday 19th July). Note, things do change and sometimes we do miss things (were only human! Would a payzone accept my payment now or should I just wait and see? I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. Here are the main Dartford Crossing payment methods. If you leave it, the hire firm might just get the fine, sit on it then charge it to your card. Penalty charge is payable for each use of the crossing, so a return trip could cost up to 210.00. A motorist was left fuming after being slapped with a 70 toll fine when cameras mistook his two-seater convertible for a BUS. What the hell are they playing at. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. We have not heard this policy is changing. again an easy way of getting money out of the driving public. Hi, I crossed the bridge at around 5pm on Monday 5th Oct. Yes use Payzone shops. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. Were all being hit by rubbish signage. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? I feel like some sort of criminal now. Surely, they cant accept the payment and still issue a fine? Let me know if you have any problems. We rent so he mayve lived here in the past but hant for the last two years what do I do!? Hi Glad we helped. So sometime in January 2020, a PCN would have been sent to the address on the V5C. For this reason, I look forward to receiving notification that the Penalty Charge Notice has been cancelled within 28 days. A charge certificate will be issued if payment is not made within 28 days. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options? We tried to pay morning of 28th Feb for both crossings online but must have done it wrong as no payment taken. Well why cant we have 14days to pay . Make sure you swerve the fine with APH.com here. Careful about disabled use. You will be able to modify it. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. The told me exactly how to appeal and win. Also please consider that the 14 day deadline for should commence on the date of the re-issue, if indeed it has already been issued. Not received any fine notices since crossing 28th march and 13th April but potentially liable to 140 fine despite being ready to pay. Can Dart Charge issue a penalty charge notice despite having been deemed to have accepted the slightly late payment of the road user charge? Hope youre feeling better now. I think you have answered your own question there. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. I also received their email payment confirm receipt for the Eur 3.61. Pause Prepares the Mind of the Auditor to Receive Your Message Herbert Spencer said that all the universe is in motion. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! When to appeal You then have 28. The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! (Last journey 2011) On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. What is a Payzone shop and where to find it? If you fail to pay them, they add a little on but nowhere near as much as the Crossing. If you are one of the people who paid twice, contact Highways England to let them know. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. I have seen photographs of the sign which seems quite confusing. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. The email then disappeared from my inbox! Please, do someone of you know what can exactly happen to me I just got a fine for 105 for an offence 2 months a go. You should be given a 14-day reprieve on the first crossing at least. Save - Print Your document is ready! When in France I had no internet access, no way to pay for the outward crossing. I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. Joseph Spendlove received the Dart Charge penalty notice saying he'd . We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. 6 weeks later I received a PCN for 72.50 and a warning letter saying that as it was my first offence I could pay the 2.50 charge. Quote your charge notice number and explain why you believe the penalty is wrong. There is no way to alter the amount so if it asked for 3 I could not have just paid 2.50. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? In the first month alone, potential fines amounted to 21 million. I think this is an absolute disgrace! As a foreigner we were not informed about the charge. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. When paying on-line you have to confirm the terms and conditions. Anyone had the same situation and recommend next course of action? This may have been enough to push some people to have just gone ahead and paid without question. The fine is reduced to 35 if you . Is this now common practice? Failure to make payment within 14 days of service of the notice may result in the debt being registered at the Traffic Enforcement Centre. Dont know if that helps, and you may not want the stress involved. If you call them, you may be able to pay over the phone then and there anyway. why cant they give us information when required. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. We are pushing to get better signage on the motorway, too. Its this confusion that is costing motorists cash and helping unofficial websites profit from desperate motorists attempting to beat the payment deadline without the correct information readily available. I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. Thank you. The Dart Charge website is the simplest way to pay. I will look into it to confirm the situation. The signage at the Dartford Crossing is confusing, to say the least. I dont hate much in life, but the Dartford toll system is something I really hate. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. Evidence is key on all appeals. Hit the i button and choose remind me at a location4. Get back to the methods of natureand pause. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. Sadly you could be one of the 300,000 drivers who forgot to pay their Dartford Crossing charge in one month alone racking up potential bills of around 21m? I am French. Do let us know what the outcome of your representation. Hi I would certainly speak to SANEF the operator about some form of compensation. Many will arrive through the Port of Dover and go on to other parts of the UK by using the Dartford Crossing. This was on 22nd May2016 and I received a penalty on 14th Oct 2016, nearly 5 months later! Payment should be made by midnight on the day after your crossing. Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received. Hi If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. I therefore deem the payment to have been accepted by Dart Charge in relation to the unpaid crossing which is the subject of this PCN. 1. The best way to pay for a Dartford Crossing is to use the official website. Challenge a penalty charge notice Should I be able to pay and avoid a fine. LS1 9QF. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. Apparently it is, but you need to wait for the charge notice to be sent. Paid on my return (Monday), The payment was accepted by Dart Charge. Here are the main Dartford Crossing payment methods. I did not cross bridge since last 4 years but I received fine for crossing in Jan 2015 that day I have part exchanged my car for the fined one so Im owner since 16:00 and crossing was recorded at 13:20. But when the government itself acts like this .!!!. Hi Luton Penalty Charge Notice. Best of luck Lucy and make sure you let us know how it works out. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline.

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